SUMMER SALE | UP TO 30% OFF!

Delivery

 

UK DELIVERY OPTIONS

UK Standard Delivery Tracked (2-4 Working Days) - £4.95

UK Next Day Delivery Tracked (1-2 Working Days) - £5.95

UK Next Working Day (Guaranteed by 1pm) - £8.95 Note: Signature required on delivery

 

The above delivery timeframes are expected timeframes only. These are subject to placing your order before 4pm Monday - Friday & before 12pm on a Saturday. Any orders placed after 12pm on a Saturday will be dispatched on Monday. 


EUROPEAN DELIVERY OPTIONS

Standard Delivery Tracked & Signed (3-5 Working Days) - £10.95

Orders placed after 4PM UK time will be dispatched on the next working day. 


REST OF WORD DELIVERY OPTIONS

Standard Delivery Tracked & Signed - £20

Orders placed after 4PM UK time will be dispatched on the next working day. 


For further information on customs & import charges, please refer to our Terms & Conditions. 

 

Returns

In the unlikely event that you are not entirely satisfied with your purchase, UK customers can return or exchange to us for free within 14 days from your date of purchase by filling in the returns document inside your parcel. If you need another copy of this, please click here. Simply include a copy of your completed returns document inside your parcel and click here to create your Royal Mail Tracked returns label.

Own The Look offers free returns for UK customers, however please note the cost of your original shipping will not be refunded. If you are within the EU but outside of the UK, returns are to be received back within 14 days from your date of purchase. If you are outside the EU, all returns are to be received back within 21 days from date of purchase. Please note for all international customers, return costs are the customers responsibility. Sale items are non-refundable, but can be exchanged once for an alternate size / style. Earrings, intimates, swimwear and sunglasses are non-refundable.

All returns must be addressed too:

Attn: Returns

Own The Look

PO Box 309

RADLETT

WD7 0FH 

For any queries, please contact us at customercare@ownthelook.com or alternatively on 020 3861 2346.

 

  • Own The Look operates a free 14 day tracked return policy for UK customers from the date of purchase shown on your receipt (including bank holidays and weekends). If returns aren't received within 14 days from the date of your order, the customer will be notified and the product will be forwarded back to the original delivery address.
  • If you are within the EU but outside of the UK, all returns must be received back to Own The Look within 14 days from your date of purchase. Return costs are the customers responsibility. 
  • If you are outside the EU, your item needs to be returned within 21 days from your date of purchase. Return costs are the customers responsibility. 
  • If you are unhappy with your item, please clearly fill in the returns document inside your parcel and include a copy of this when sending your return. Please clearly state your order reference and detail the items you wish to return or exchange and the reason why or size you wish to return for. Please note if this is not completed in full, we are unable to issue a refund or exchange. Head to: http://www.royalmail.com/track-my-return/create/1299 to create your tracked returns label and follow Royal Mail’s step by step guide. 
  • Returns are only valid if the item is returned in an unworn and unused condition with all original packaging and swing tickets attached.
  • An item can only be exchanged for an alternative size. Please clearly state the new size you require on the returns document included within your parcel. If the new size requested is sold out, a refund will be issued. If you wish to exchange your item for a new product entirely, please request a refund on your original order and place another order for your new items. 
  • Sale items are non-refundable, but can be exchanged once for an alternate size / style. The exchange value is at the cost paid upon purchase.
  • If a return has exceeded the 14 day returns period and an exchange is offered at the companies discretion, the new selected items or credit on account are non-refundable for a cash amount. 
  • If there are any signs of wear, the item has been returned late or the swing ticket has been removed, unfortunately we cannot issue a refund and the item will be forwarded back to your original delivery address.
  • Please ensure to keep a recorded copy of your tracked return as we cannot refund any lost, missing or damaged parcels. Claims for this are the customers responsibility. 
  • Refunds will be issued back to your original method of payment within a maximum of 14 days of us receiving the item. 
  • If your item is faulty upon delivery to you, this must be returned to us within 14 days of your purchase. If this item shows no signs of wear, we will endeavour to replace your item within 7 days or offer you a full refund. 
  • Original postage and shipping costs are non-refundable.
  • Sale items, earrings and intimates are non-refundable. Please note, all labelling is required for a refund on swimwear items. 

 

Ownthelook.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

 

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